Research, analysis, and thought leadership for enterprise communications.

Telecom in Your Inbox

Where is SIP2

It’s hard to pick the one thing that makes SIP so bad. There are so many little things to choose from. But I suppose my choice is the lack of any…

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I’m Dave, your personal Telecommunications Contemplator. Most industry professionals gravitate toward the role of Analyst, Consultant or Journalist; I blend all three via commentary, research, and perspective on current enterprise business communications. You’ll find interviews, podcasts, and independent research here.

Learn more about what TalkingPointz is and how it came to be, and dive right into the PinDropSoup blog, where it all got started.

2Pager Posted on Cisco-Tropo

The first time I met Jonathan Taylor was soon after the announcement of Voxeo Labs. Taylor founded Voxeo (now acquired by Aspect) and feared that its growth and operations were…

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UCStrategies on Microsoft Ignite

In this Industry Buzz podcast, Jim Burton moderates a conversation about Microsoft Ignite, with UC Experts Blair Pleasant, Michael Finneran, Marty Parker, Steve Leaden, Don Van Doren, Phil Edholm, Dave Michels, and Kevin Kieller.

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UCaaS + Google Apps

Perhaps the biggest mystery in the world is why Google doesn’t add enterprise-class voice solutions to its UC portfolio. I don’t have that answer, but solutions are appearing from partners….

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UC Should Embrace Climate Change

There is no such thing as “Global Warming.” It is called “climate change,” and unfortunately it is a political hot potato. It shouldn’t be, but this positions on the issue…

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Verizon: Can you VoIP Me Now?

Colin Here. I often write that Cell phone companies are models of bad management, greed, and technical ineptitude. Verizon’s new VoLTE is a perfect example.If you are using VOIP and…

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Returned My Apple Watch

Colin here. I was one of the first people to get an Apple Watch. Not surprising since I have an iPhone 6 plus, use a retina MacBook Pro, and my…

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Verizon Buys AOL

Verizon is acquiring AOL. Yes, THE AOL that is famous for still having over a million $20 a month accounts that use dial-up Internet access. It’s the perfect strategic fit…

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Dave Michels

About Dave

Dave is a self-proclaimed Tele-communications Contemplator. Most industry professionals gravitate toward the role of Analyst, Consultant or Journalist, but Dave blends all three as a professional Contemplator. Learn more →.

2Pager Freemium Research

Did you know ‘freemium’ isn’t in the dictionary? One of those words that most of us know and use, but there’s some ambiguity about what it means, though not so much…

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Latest Podcast

UCStrategies Reviews Gartner Magic Quadrant for Midsize Enterprises

Gartner released its first Magic Quadrant for Unified Communications for Midsize Enterprises, North America. In this Industry Buzz podcast, Dave Michels moderates a discussion about the report, with UCStrategies Experts Kevin Kieller, Roberta J. Fox, Steve Leaden, and Dave Stein.

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Things Have Changed to the Letter

Can you imagine the CEO of the world’s largest corporation reading and personally responding to every single letter sent to him by the public? OK, well, if it was Steve…

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UCStrategies Reviews ShoreTel One Partner Conference

In this Industry Buzz podcast, the UCStrategies Experts discuss the 2015 ShoreTel One Partner Conference, held in Orlando, April 29-May 1. The conversation is moderated by Blair Pleasant, with Experts Melissa Swartz, J.R. Simmons, and Dave Michels.

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Discovering Battlestar

I am not sure how, but I completely missed the re-imagining of the series Battlestar Galactica (BSG) in 2003.  None of my potential excuses make sense – Trek TNG was well done and over,…

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Time to ReThink SIP

One true lacking of the SIP design is that it has a rather unfortunate division of labor between the phone and the switch that it is registered to. As a…

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Chatting with Dave 1

Pleased to post a conversation with Dave Maldow of LetsGoVideo in a potential new series called Chatting With Dave. Dave calls it “Chatting with Dave and Dave” but I thought it…

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Why SIP Sucks

I have for many years blasted the SIP protocol as something that needs a “Version 2”. SIP is wildly and unnecessarily complicated and it does a bad job of ensuring…

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The UC World is Flat

When I was young, India was a mystical place of elephants and snake charmers. Turns out there were also a lot of really good schools and students there too. The…

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My Friend Ben Franklin Wants to Help

One of the more interesting aspects of my job of being a global-company executive is dealing with the realities of different countries and their governments in ways of doing business. Most…

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EC15 Keynotes Google

This last post of this four part series of keynote presentations at Enterprise Connect 2015 is about Google. The keynotes, in order of delivery (and posting), were: Rowan Trollope of…

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4G is Meaningless

Learning to shape a question is an important way to learn how to persuasively pitch things. Take cellular 3G and 4G for example. Verizon likes so shape the question of…

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4 Questions with Mitel CMO Durow

Last week, Mitel announced that Wes Durow as the company’s new Chief Marketing Officer. Wes is an industry veteran with prior stints at Nortel/Avaya, Fonality, and Sonus. Wes got into marketing…

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Latest Interview

Don Joos 2

ShoreTel 2.0: Transforming for a Hybrid Future

In this Q&A, CEO Don Joos shares his vision for remaking ShoreTel as a company that can play on the premises, in the cloud, or at a cross-section of the two.

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External Posts

Recent posts by Dave on other websites.